Return & Exchange

IT -> Resi & Rimborsi

 

Orders from our online shop can be returned within our 14-day return period, which counts from the delivery date of the package. For returns the costs will be charged to the customer. If the customer orders the return shipment himself, the full order value will be refunded after the arrival of the package in our wearhouse. However, if the customer wishes to return the goods on our behalf, the below indicated return costs will be deducted in any case from the refund.

 

Exchange:


Orders from our online shop can be exchanged free of charge within the EU and within our 14-day withdrawal period, 14 calendar days from date of delivery.


1. The free exchange is possible only in a different size and color of the same article
2. The goods has to be in its original condition (unworn, unwashed)
3. The security seal and the label have to be intact
4. All details like extra buttons, mounts, original shoe boxes with shoes etc. have to be undamaged and complete
5. The return of several products has to be done in ONE package